Shipping & Returns
Free delivery from 100 CHF. Hassle-free returns on all orders.
Shipping Information
Free delivery from 100 CHF: Orders of 100 CHF or more ship free with standard delivery (5-7 business days).
Express Shipping: Available at checkout for faster delivery (2-3 business days).
International Shipping: We ship worldwide. Customs and import duties may apply based on your location.
Orders are typically processed within 1-2 business days. You will receive a tracking number once your order ships.
Returns & Exchanges
30-Day Return Policy: Not completely satisfied? Return your purchase within 30 days for a full refund.
Conditions: Items must be unused, in original packaging, and in the same condition you received them.
Process: Contact us at contact@maisongenkai.com to initiate a return. We'll provide a prepaid return label.
Refunds are processed within 5-7 business days after we receive your return.
Need Help?
If you have any questions about shipping or returns, please don't hesitate to contact us.
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