Shipping & Returns
Shipping Zones & Rates
Switzerland
Free on orders over CHF 60 — otherwise CHF 8.90
European Union
On request — contact us for a quote
International
Available on request — contact us for a quote
Some products ship directly from Japan and may take longer. The estimated lead time is shown on the product page.
Delivery Times
Switzerland
2–3 business days
European Union
On request
Returns & Exchanges
You may return or exchange any item within 14 days of delivery.
Items must be in their original, unused condition with all tags attached.
To initiate a return, please contact us at contact@maisongenkai.com.
Packaging
All orders are shipped in eco-friendly, discreet packaging designed to protect your items during transit.