Shipping & Returns
Shipping Zones & Rates
Switzerland
Free on orders over CHF 60 — otherwise CHF 8.90
European Union
On request — contact us for a quote
International
Available on request — contact us for a quote
Delivery Times
Switzerland
5–7 business days
European Union
On request
Returns & Exchanges
You may return or exchange any item within 14 days of delivery.
Items must be in their original, unused condition with all tags attached.
To initiate a return, please contact us at info@maisongenkai.ch.
Packaging
All orders are shipped in eco-friendly, discreet packaging designed to protect your items during transit.