Matcha delivery in Switzerland
Maison Genkai ships from its warehouse in Colombier (Neuchâtel) to all regions of Switzerland: Romandy, German-speaking Switzerland and Ticino. Standard lead time is 48–72h for B2B and B2C orders placed before noon on business days.
Delivery zones
Romandy
Geneva, Lausanne, Neuchâtel, Fribourg, Sion, La Chaux-de-Fonds — typically next-day delivery.
German-speaking Switzerland
Zurich, Basel, Bern, Lucerne, St. Gallen — 48–72h business days.
Ticino
Lugano, Bellinzone, Locarno — 48–72h business days.
B2B delivery terms
- ✓Free shipping from CHF 150
- ✓Standard lead time: 48–72h from Colombier (NE) warehouse
- ✓Pallet delivery available for large accounts (>25kg)
- ✓CHF invoicing, 30-day payment terms for established partners
B2C delivery terms
- ✓Free shipping from CHF 60
- ✓Lead time: 1–3 business days
- ✓Free returns within 14 days via La Poste
Our warehouse
We operate from Colombier, a municipality in the canton of Neuchâtel, in French-speaking Switzerland. No intermediate warehouse transit: your order is prepared on the day of receipt if placed before noon.
Frequently asked questions — delivery
Do you deliver across Switzerland?
Yes, we deliver to all 26 Swiss cantons. Standard lead time is 48–72h for Romandy and German-speaking Switzerland, 48–72h for Ticino.
Do you deliver outside Switzerland?
For now our offering is focused on Switzerland. For shipments to the European Union or other countries, contact us — we evaluate requests on a case-by-case basis.
What is the return policy?
Individuals benefit from 14-day right of withdrawal with free return via La Poste. For professionals, returns are accepted in case of product non-conformity.
How do I track my order?
A confirmation email with La Poste tracking number is sent at dispatch. You can track your parcel on post.ch.
Is shipping insured?
All our shipments are insured against loss and damage. In case of an issue, contact us within 48h of receipt.