Matcha delivery in Switzerland
Maison Genkai ships from its warehouse in Colombier (Neuchâtel) to all regions of Switzerland: Romandy, German-speaking Switzerland and Ticino. Standard lead time is 2–3 business days.
Delivery zones
Romandy
Geneva, Lausanne, Neuchâtel, Fribourg, Sion, La Chaux-de-Fonds. 2–3 business days.
German-speaking Switzerland
Zurich, Basel, Bern, Lucerne, St. Gallen. 2–3 business days.
Ticino
Lugano, Bellinzona, Locarno. 2–3 business days.
B2B delivery terms
- ·Online orders: free shipping on CHF 60 or more, otherwise CHF 8.90
- ·Standard lead time: 2–3 business days from Colombier (NE) warehouse
- ·For large volumes or special requests, contact us for a quote
B2C delivery terms
- ·Free shipping on orders of CHF 60 or more, otherwise CHF 8.90
- ·Delivery: 2–3 business days
- ·Returns within 14 days under our terms, excluding opened food; return postage is paid by the customer unless we made an error or the item is defective
Our warehouse
Orders are shipped from Colombier in the canton of Neuchâtel. Estimated delivery is 2–3 business days anywhere in Switzerland.
Frequently asked questions about delivery
Do you deliver across Switzerland?
Yes, to all 26 cantons. Estimated delivery is 2–3 business days throughout Switzerland, including Ticino.
Do you deliver outside Switzerland?
For now our offering is focused on Switzerland. For shipments to the European Union or other countries, contact us. We evaluate requests on a case-by-case basis.
What is the return policy?
Under our terms, you have 14 calendar days after delivery to request a return. Items must be unused and in their original packaging. Food products are excluded if the seal is broken or the packaging opened. The customer pays return postage unless the item is defective or we made an error. Please contact us before returning an item.
How do I track my order?
A confirmation email with La Poste tracking number is sent at dispatch. You can track your parcel on post.ch.
What if my parcel is damaged or missing?
Contact us with your order number and, if possible, photos of the damaged parcel. We will look into the issue with you under our terms and conditions.