Privacy Policy

Personal data: We collect your name, email address, phone number, and shipping/billing address when you place an order or create an account.

Payment data: Payment information is processed securely by Stripe. We do not store your full credit card details on our servers.

Browsing data: We collect information through cookies and analytics tools, including your IP address, browser type, pages visited, and interaction patterns.

Order data: We retain details of your purchases, including products ordered, order dates, amounts, and delivery information.

Order processing: We use your personal and order data to fulfill your purchases, process payments, and arrange shipping.

Customer support: We use your contact information to respond to your inquiries and provide after-sales assistance.

Marketing: Only with your explicit consent, we may send you newsletters and promotional communications. You can unsubscribe at any time.

Analytics: We use Google Analytics (GA4) and Microsoft Clarity to understand how visitors interact with our website and to improve our services.

Contract performance: Processing your data is necessary to fulfill our contractual obligations when you place an order.

Legitimate interests: We process certain data for our legitimate business interests, such as fraud prevention and website security.

Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

Payment processors: We share necessary transaction data with Stripe for secure payment processing.

Shipping partners: We share your name and delivery address with our shipping carriers to fulfill your orders.

Analytics providers: Anonymized browsing data is shared with Google (Google Analytics) and Microsoft (Clarity) for website analytics.

We never sell your personal data to third parties.

Essential cookies: Required for the website to function properly, including session management and security features. These cannot be disabled.

Analytics cookies: Google Analytics (GA4) and Microsoft Clarity use cookies to collect anonymized usage data. These are only set with your consent.

You can manage your cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.

Right of access: You can request a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct any inaccurate or incomplete personal data.

Right to deletion: You can request that we delete your personal data, subject to legal retention obligations.

Right to data portability: You can request your data in a structured, commonly used, machine-readable format.

Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

Right to lodge a complaint: You may file a complaint with the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland, or with the relevant supervisory authority in the EU/EEA.

Order and accounting data is retained for 10 years in accordance with Swiss accounting and tax law obligations.

Marketing-related data is kept until you withdraw your consent or unsubscribe from our communications.